Returns & Exchanges

At BrassBell, we want you to love your home decor, which is why we offer a 30-day return window for all items in their original condition. If your piece isn't the perfect fit for your space, we are here to help make the return process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all protective wraps are in place to prevent damage during transit.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing